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      Privacy Policy

      Effective Date: May 23, 2023

        Who We Are

        The website www.astrolabs.com is operated by ASTROLABS BUSINESS INCUBATORS AND ACCELERATORS ( we , our or us ) so that we may:
         1. help direct you to products and services which may be of interest to you; and
         2. contact you with information and offers, suggestions and recommendations of products and services which may be of interest to you from either astrolabs.com, its affiliates or its partners.
        Where we use our site in this Data & Privacy Protection Policy, we mean www.astrolabs.com . Company Name: ASTROLABS BUSINESS INCUBATORS AND ACCELERATORS Company Number: 1010608453 Registered Office: 3141 al-rayyad 13521-8292 Contact: product@astrolabs.com

        Data and Privacy

        What We Collect

        Certain types of personal information, such as some government-issued identification numbers, biometrics or information about religion, health or sexuality, are considered sensitive and require additional protection under applicable laws. We limit the circumstances under which we may collect sensitive personal information and will seek your explicit consent where required; examples of this information include the following:
          * Biometric information for identification and verification purposes.
          * National identification numbers may be required for identification and verification purposes.
          * If we ask your consent to provide personal information, we will make clear that you have the right to withdraw your consent at any time.
        At astrolabs.com , we gather information in a range of different ways:

        Information Automatically Collected

        Each time you visit our site, we may automatically collect information about you and the device you are using, including:
          * information about which pages you visit and which resources you use on our site;
          * information about how you got to our site;
          * your internet protocol address known as your IP address which is used to connect your device to the internet;
          * information about your preferences and items you have bookmarked, liked or shared;
          * your device's operating system and platform;
          * the type and version of the browser you are using;
          * MAC addresses which are used as network addresses for Wi-Fi and Ethernet;
          * traffic data, which is aggregated information about the number of visitors, sessions, users and page visits to our site;
          * location data;
          * time zone setting;
          * weblogs.

        Use of Artificial Intelligence

        We use artificial intelligence ("AI") technologies to enhance the efficiency, accuracy, and overall quality of the services we provide. AI supports the analysis and improvement of how we process, generate, and respond to queries and online forms. This includes improving information analysis, streamlining internal workflows, automating routine tasks, and enhancing the delivery and personalisation of our services. AI is also used for quality assurance and continuous service improvement; however, it does not replace human judgment or decision making. When personal data is processed using AI, it is always handled in accordance with the Saudi Personal Data Protection Law (PDPL), with safeguards in place to protect your rights and interests. Any decisions that could have legal or similarly significant effects on individuals will always involve meaningful human review. We have established a formal AI Governance Policy to ensure that our use of AI is responsible, transparent, and compliant with evolving regulations. This includes:
          * a risk-based classification framework for AI systems;
          * mandatory data protection impact assessments for higher-risk use cases;
          * oversight by a cross-functional AI Governance Committee; and
          * regular reviews to ensure risks to individuals are identified and mitigated.
        We also apply strong technical and organizational measures, such as anonymisation, encryption, and strict access controls to safeguard personal data processed using AI.

        Information We Get From Others

        We may obtain personal data about you that has been made available by third parties who enter or provide such information while using the Platform, provided that this data is limited and strictly related to the scope of the services provided. Consequently, the user acknowledges and agrees that the Platform disclaims any and all legal liability regarding the accuracy of such data or how these third parties process it outside the Platform. Under no circumstances shall the user have the right to hold the Platform liable or seek recourse against it in connection therewith.

        Information You Give Us

        If you sign up with us, we may also collect:
          * your name;
          * your email address;
          * your telephone number;
          * your gender;
          * username.
        Please note that as a user of our website, you are responsible for keeping your login information including your password confidential. If you believe that your login information or password has been compromised or that someone else has accessed your account, please notify us immediately by contacting us at product@astrolabs.com .

        Why Do We Need Your Information?

        We need the information we collect automatically about your visit to our site to:
          * administer our site;
          * improve our site to ensure that content is presented in the most effective manner;
          * allow you to participate in interactive features of our services when you choose to do so;
          * analyze how visitors use our site (including behavior patterns and the tracking of visits across multiple devices);
          * improve your online experience.
        We need the information you provide directly to us or by filling in any of the forms on our site to:
          * direct you to products and/or services which may be of interest to you;
          * contact you with information and offers, suggestions and recommendations of products and/or services which may be of interest to you;
          * contact you about those products and/or services on our site in which you have expressed an interest;
          * provide our services to you;
          * comply with our regulatory or legislative requirements.
        You do not have to give us any information or confirm that the information we have obtained from other sources is correct.

        Performance of a contract with you

        We may process your personal data because it is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. In this respect, we may use your personal data for the following:
          * to prepare a proposal for you regarding the services we offer;
          * to provide the services as set out in our services agreement or terms of engagement with you or as otherwise agreed with you from time to time;
          * to deal with any complaints or feedback you may have;
          * for any other purpose for which you provide us with your personal data in connection with a contract with you.

        Legitimate interests

        We may process your personal data where it is necessary for our legitimate interests (or those of a third party), provided that your fundamental rights and interests do not override those interests. In this respect, we may use your personal data for the following:
          * Marketing: To send you promotional materials. You have the right to opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly via email, and we will cease processing your data for this purpose immediately.
          * for the administration and management of our business, including recovering money owed to us, and archiving or statistical analysis;
          * to protect our rights or those of you and/or our clients and/or to prevent fraud;
          * to develop and improve our services or to strengthen our relationship with you;
          * seeking advice on our rights and obligations, such as where we require our own legal advice; and defending, prosecuting or making a claim against you, us or a third party.
        AstroLabs is committed to protecting your personal data. As we collaborate with trusted success partners to deliver top-tier services, you acknowledge and agree to grant us the authority to share your personal data strictly within the necessary scope required to deliver the services to you. This includes AstroLabs' teams across our various regional offices, and our professional advisers to the extent required to obtain their counsel or collaborate on service delivery, provided they are bound by strict confidentiality obligations. AstroLabs remains solely responsible for the safety and protection of your data in accordance with applicable regulations. We may process and disclose your personal data where it is necessary for compliance with a legal or regulatory obligation to which AstroLabs is subject. In this respect, we may share your data with relevant regulators, tax authorities, or competent courts only when legally compelled to do so. Wherever legally permissible and unless prohibited by applicable laws, we will notify you of any such disclosure requests.

        Where Is Your Information Stored?

        Your personal data is securely stored on cloud servers hosted within the Kingdom of Saudi Arabia via Google Cloud Platform (GCP). We implement strict technical and organizational security measures to ensure that your data is protected in accordance with the Saudi Personal Data Protection Law (PDPL) and Saudi regulations. Our site may contain links to third-party websites (e.g., payment gateways). If you follow a link to any of these websites, please note that they have their own privacy policies, and AstroLabs accepts no responsibility or liability for their practices.

        How Do We Protect Your Personal Data?

        AstroLabs is dedicated to preserving the security of your personal data and preventing unauthorized disclosure. We exercise extensive due diligence and implement a variety of security measures to protect your data, continuously updating our security systems and software as needed. Access to your personal data is strictly restricted to authorized AstroLabs employees, affiliates, and relevant partners who hold specific access rights and are bound by stringent confidentiality obligations. However, the client acknowledges and agrees that absolute security cannot be guaranteed over the internet, as digital platforms remain susceptible to cyberattacks, unlawful interceptions, or disruptions beyond reasonable control. Consequently, AstroLabs does not warrant absolute data security against events outside its control, and any data transmission is conducted at the client's own risk. If you believe your interaction with our platform is no longer secure, please contact us immediately.

        Do We Carry Out Profiling and Automated Decision Making?

        We use Google Analytics to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyze how visitors use our site (including behavior patterns and the tracking of visits across multiple devices), administer our site and manage your account. Please see 'Our Use of Cookies' below. The profiling and automated decision-making we carry out in respect of the information we hold about you and your account is used to enable us to ensure relevant information, suggestions and recommendations for products are sent to you by us.

        Your Rights

        You may submit any inquiry, complaint, or request regarding your data by contacting us via email at product@astrolabs.com , and we will promptly address and respond to your request in accordance with applicable laws. Under this policy, you have the right to access and review your personal data, provided that your platform subscription remains active and you are fully compliant with all financial payment obligations. Furthermore, you have the right to request the withdrawal of your personal data, subject to providing a compelling, legally and commercially acceptable justification to AstroLabs, and without prejudice to active contractual terms or statutory retention periods. You are also entitled to request the rectification or update of your personal data whenever necessary to ensure its accuracy, as well as request a copy of your personal data held by AstroLabs in accordance with operational guidelines. Additionally, you have the right to accept or reject cookies through your browser settings, noting that rejecting cookies may impact certain platform functionalities and user experience. Please be advised that these rights are not absolute, and AstroLabs reserves the right to decline requests where legal exceptions or statutory compliance obligations apply. Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply. You also have the right to complain to the data protection authority in your country, in the event you are unhappy with how we are processing your data or how we have fulfilled your data protection request(s). To find out more about your rights, please refer to the relevant data protection governmental body or regulatory authority (as the case may be) in the place where you are located.

        Our Use of Cookies

        What Are Cookies?

        Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by the website owner (in this case, astrolabs.com ) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

        Why Do We Use Cookies?

        We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.

        How Can I Control Cookies?

        You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services. The Cookie Consent Manager can be found in the notification banner and on our site. If you choose to reject cookies, you may still use our site though your access to some functionality and areas of our site may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.

        Types of Cookies We Use

        The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the tables below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

          Essential Website Cookies

              Name              Purpose                                                                                                                                                                                           Provider              Type                Expires                  
              __cf_bm           Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode.                                                                        .hubspot.com          http_cookie         29 minutes               
              __client_uat      Clerk authentication cookie used to identify and authenticate the user                                                                                                                            .astrolabs.com        Server cookie       9 years 11 months 28 days
              _cfuvid           The _cfuvid cookie is only set when a site uses this option in a Rate Limiting Rule, and is only used to allow the Cloudflare WAF to distinguish individual users who share the same IP address.  .clerk.astrolabs.com  HTTP Cookie         session                  
              TERMLY_API_CACHE  Used to store visitor's consent result in order to improve performance of the consent banner.                                                                                                     www.astrolabs.com     html_local_storage  1 year                   
              csrf_token        Protects against hacking and malicious actors.                                                                                                                                                    ww.astrolabs.com      http_cookie         30 days                  
              
          These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.

            Advertising Cookies

                Name                Purpose                                                                                                                                                                                                                                        Provider        Type           Expires          
                VISITOR_INFO1_LIVE  YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising.  .youtube.com    server_cookie  5 months 27 days 
                YSC                 YouTube is a Google-owned platform for hosting and sharing videos. Used by Google in combination with SID to verify Google user account and most recent login time.                                                                            .youtube.com    server_cookie  session          
                _fbp                Facebook tracking pixel used to identify visitors for personalized advertising.                                                                                                                                                                .astrolabs.com  http_cookie    2 months 29 days 
                UserMatchHistory    These cookies are associated with LinkedIn's marketing services that enable website owners to gain insight into types of users on their site based on LinkedIn profile data.                                                                   .linkedin.com   server_cookie  30 days          
                fr                  Used by Facebook to collect a unique browser and user ID, used for targeted advertising.                                                                                                                                                       .facebook.com   server_cookie  2 months 29 days 
                bcookie             Used to optimize the range of advertising on Linkedin                                                                                                                                                                                          .linkedin.com   server_cookie  11 months 30 days
                
            These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

              Social Networking Cookies

                  Name      Purpose                                                                                          Provider           Type           Expires          
                  bscookie  Cookie used for Sign-in with LinkedIn and/or for LinkedIn follow feature on 3rd party websites.  .www.linkedin.com  server_cookie  11 months 30 days
                  
              These cookies are used to enable you to share pages and content that you find interesting on our Website through third-party social networking and other websites. These cookies may also be used for advertising purposes.

              How can I control cookies on my browser?

              As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. The following is information about how to manage cookies on the most popular browsers:
                * Chrome
                * Internet Explorer
                * Firefox
                * Safari
                * Edge
                * Opera

              What about other tracking technologies, like web beacons?

              Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These tiny graphics files contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

              Do you serve targeted advertising?

              Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

              Changes to our Data & Privacy Protection Policy

              This document is issued in both English and Arabic to ensure full legal enforceability and transparency, as required under the Electronic Transactions Law. We may change this Data & Privacy Protection Policy from time to time. If we make any substantive changes related to how we collect or use personal data, we will change the content last updated date below. Other changes including grammar or spelling corrections will automatically update the timestamp at the bottom of this document.

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            Corporate Information

                Registered Name

                شركة أستروﻻبز لحاضنات ومسرعات اﻷعمال

                Headquarters

                3141 Anas Bin Malik, Al Malqa District, Unit No. 5544 Riyadh 13521, Saudi Arabia

                  CR Number

                  7010479827

                  VAT Number

                  310201607400003

            Complaints & Suggestions

            Your experience matters to us. If something hasn't met your expectations - or you have an idea to make AstroLabs better - we want to hear it. Send us the details and we'll take it from there.

            product@astrolabs.com
            2026

            All rights reserved

            Privacy Policy

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          Corporate Information

              Registered Name

              شركة أستروﻻبز لحاضنات ومسرعات اﻷعمال

              Headquarters

              3141 Anas Bin Malik, Al Malqa District, Unit No. 5544 Riyadh 13521, Saudi Arabia

                CR Number

                7010479827

                VAT Number

                310201607400003

          Complaints & Suggestions

          Your experience matters to us. If something hasn't met your expectations - or you have an idea to make AstroLabs better - we want to hear it. Send us the details and we'll take it from there.

          product@astrolabs.com
          2026

          All rights reserved

          Privacy Policy